Our stakeholders

It is becoming increasingly clear that no individual sector – whether government, non-governmental organisation (NGO) or business – can make a significant, sustainable difference alone and that we need to work collectively. There is growing recognition that business can improve their own competitiveness, growth and profitability while simultaneously creating value for society.

We aim to develop sustainable, scalable solutions that address key challenges and opportunities and create shared value through:

  • our products and markets;
  • our supply chains;
  • social and economic investment; and
  • partnerships, memberships, dialogues and stakeholder engagements.

Central to creating shared value is engaging openly and transparently with stakeholders to help identify emerging issues, shape appropriate responses, guide our strategy and provide opportunities to identify mutually-beneficial solutions. We value and encourage the contribution of our stakeholders and their specific skills, expertise and networks which help provide sustainable solutions that have tangible and lasting impacts. For Mondi, our collaborations with NGOs and the scientific community are producing encouraging results. One such example is our involvement in a multi-stakeholder initiative in the Komi Republic of Russia to preserve high conservation intact forests. Another example is how on-going dialogue with our customers about the issues that are important to them has helped in the development of our Green Range products.

Our stakeholders [graph]

Memberships, associations and advocacy groups

We actively engage with our stakeholders to explain our position, understand and learn from their input and benefit from their contribution. We do this at global, regional and local levels appropriate to the nature and scale of the issue.

We believe that it is important to support associations, advocacy groups and institutions that bring together and represent stakeholder groups at global, regional or local levels. We recognise that debate, research and external monitoring organisations play an important role in regulating society and industry. Our support of these independent bodies provides us with valuable insight which then informs our strategy, performance and reporting. Further, our participation in forums, and support of and membership in various associations, ensures that we stay in touch with current and anticipated developments.

Mondi is an active supporter, member and/or participant in:

The United Nations Global Compact (UNGC), a strategic policy initiative for businesses committed to ten principles on human rights, labour, environment and anti-corruption.

During 2008 we became a signatory to the UNGC, reinforcing our commitment to socially responsible business practices on a worldwide basis. To demonstrate a commitment to the UN Global Compact and its principles, we are required to provide an annual Communication on Progress (CoP) report to demonstrate our commitment to transparency and disclosure. In August 2013, we submitted our fourth CoP, signed by our chief executive officer, and met the minimum requirements for an Advanced Level criteria of reporting. We were also selected for inclusion in the new UNGC 100 stock index launched in September 2013.

Visit www.unglobalcompact.org and
download our CoP report

The World Business Council for Sustainable Development (WBCSD), a coalition of 200 companies with a shared commitment to sustainable development.

Our chief executive officer is a core (forestry representative) member of the WBCSD Ecosystem Focus Area Action Team (FACT). The WBCSD Ecosystems Focus Area aims to support the business licence of member companies to operate, innovate and grow by proactively addressing business risks associated with accelerating ecosystem degradation and the loss of ecosystem services. More specifically, it serves to promote the development and uptake of best practice mitigation and market-based approaches that support the sustainable management and use of ecosystems services – both on a stand-alone basis and in co-operation with other stakeholders. We are also a core (industry) member of the WBCSD’s Forestry Solutions Group, a group currently made up of 29 leading global forest products companies which addresses the future of forest certification, biomass neutrality and supply chain issues. These latter issues include procurement guides and dialogue with the Consumer Goods Forum, which has set targets for zero deforestation. We chair the Climate Action Team which is a sub-committee of the WBCSD Forest Solutions Group and participate in the WBCSD Energy and Climate FACT and Water Project.

The WBCSD launched Action2020 in Istanbul in 2013. Action2020 has taken input from the scientific community and business to implement medium-term actions with measurable targets as part of their long-term aspiration (Vision2050).

CDP, an international not-for-profit organisation providing a global system for companies to measure, disclose, manage and share information on carbon, water, forests and supply chain.

About 5,000 of the world’s largest public companies engage with CDP which plays an important role in making available to investors high quality comparable data on company environmental performance covering carbon emissions, water usage, forestry and supply chain. In 2013, we disclosed information in all four areas.

Global, regional and local NGOs, including WWF, particularly in respect of the Mondi Wetlands Programme, the New Generation Plantation Project and the WWF Silver Taiga HCV project in north-west Russia, the forest certification schemes, the Global Reporting Initiative (GRI) and the Save Food initiative.

At a local level, our involvement includes both the Ezemvelo KZN Wildlife, the provincial authority responsible for biodiversity in KwaZulu-Natal and the South African National Biodiversity Institute National Grassland Programme in respect of our HCV areas in South Africa.


WWF International, WWF (Russia) and WWF (South Africa).

We are active participants in a number of key projects, including the global New Generation Plantations project, the WWF Mondi Wetlands Programme in South Africa, and the WWF Intact Forests project in Russia.

The HCV Resource Network is a global network which promotes a practical and consistent approach to HCV methodology.

Mondi co-chairs the HCV Resource Network steering group which promotes the network’s objectives, helps coordinate decision-making and sets the network’s strategic direction. The High Conservation Value (HCV) approach is an important tool for responsible resource management and responsible sourcing and is a key component of major voluntary sustainability standards schemes. The HCV Forests concept originated from the Forest Stewardship Council™ (FSC™) and provides services such as the provision of guidance on the use of the HCV approach, tools for assessment, management and monitoring, and the peer review of HCV Assessments.

In 2013, a model was developed to enable the
HCV Resource Network to become financially independent, visit www.hcvnetwork.org

The Forests Dialogue (TFD), a global multi-stakeholder forum, comprising individuals from NGOs, inter-governmental organisations (IGOs), indigenous people, local communities, forest companies and local government who are committed to the conservation and sustainable use of forests and improved livelihoods.

We are an active participant and supporter of TFD and participates on the Steering Committee and in numerous dialogues. TFD has been particularly successful in helping people engage and explore difficult issues, find collaborative solutions, and make positive changes through constructive dialogue processes among all key stakeholders and is currently developing international multi-stakeholder dialogue initiatives on the following key global challenges:

  • Food, Forests, Fuel and Fibre (4Fs)
  • Free prior and informed consent (FPIC)
  • Investing in locally controlled forests. This is in line with our commitment to find practical solutions for certifying small growers
  • Forests and climate

In the past, TFD has led extensive dialogue initiatives on intensively managed planted forests; forests and poverty reduction; forests and biodiversity conservation; illegal logging and forest governance; and forest certification.

For more information on all TFD initiatives,
go to www.theforestsdialogue.org and

In 2013 we became a member of Business in the Community (BITC), a UK-based, business-led charity, focused on promoting responsible business practice.

Our work with BITC in 2013 included:

  • taking guidance on strengthening our community strategies;
  • discussing an approach to measure the impact of our community investments; and
  • improving our communication and implementation of our social strategy through networking with other BITC members.

We engage with academic institutions, including the following:

  • In Europe, we have worked with the University of Bodenkultur in Austria on carbon sequestration topics. We also regularly engage with undergraduate and postgraduate students from various universities by providing them with a platform for research and guiding and supporting their academic work (See Capacity building in our forest communities).
  • We support Stellenbosch University’s Mondi Ecological Network Programme in South Africa. The project aims to improve the design and management of ecological networks in developed landscapes, including plantations.
  • Mondi has also entered into various partnerships to provide access to wider information and research with the aim of obtaining benefits from research as quickly as possible.

Our partnerships include:

  • a partnership with the University of Pretoria and a Mondi Chair in Plant Pathology. We also have a partnership with the Forestry and Agricultural Biotechnology Institute (FABI) at the same institute. In 2013, FABI responded to the increasing incidence of pests and disease in our plantations with practical measures to manage the Sirex wasp and the Chalcid wasp, two pests of pine and eucalyptus, respectively.
  • We are an active partner in gene conservation through the Camcore group, based at the North Carolina State, through which we monitor development on genetic modified organism research.
  • We are a patron organisation of the Institute of Commercial Forestry Research, based at the University of KwaZulu-Natal in Pietermaritzburg, which conducts applied research work on its behalf.

We are actively engaging with the forest certification schemes, NGOs, industry groups and key industry players, including along the supply chain.

Through these engagements we aim to address the mismatch between available certified wood and increasing demand. We need to focus on risk-based cost-effective certification and find practical solutions for small growers and sawmill residues.

In 2013 we joined Save Food to support its goal of ensuring that food is packaged in such a way that it remains edible for longer.

The initiative was launched by the Messe Düsseldorf Group In close collaboration with the UN’s Food and Agricultural Organisation (FAO), and aims at encouraging dialogue on food wastage between industry, research, politics and civil society. Mondi works closely with many partners within the food industry and our food packaging solutions meet the needs of today’s consumers while extending the shelf-life of our customers’ products.

See Our products for a more detailed discussion on this.

We are engaging with the GRI on the GRI G4 initiative, which is challenging businesses to:

  • Report on relevant material issues
  • Explain how they are identifying and addressing their material issues
  • Increase focus on environmental and social impacts across the whole supply chain

National and local governments, including the South African Land Claims Commission to transfer Mondi land to community beneficiaries.

Other examples include our multi-stakeholder partnership with the Mpumalanga Provincial Government on the Mondi Mkhondo Development Project to improve the socioeconomic conditions of the people living on Mondi owned land in South Africa and the Forest Academy of Komi, which we launched in partnership with the Komi Government in Russia to promote work in the forest sector by training personnel.

National industry associations.

We are a member of the Confederation of European Paper Industries (CEPI) in Europe, a Brussels-based organisation representing some 520 pulp, paper and board producing companies and 950 paper mills across Europe to champion the pulp and paper industry’s achievements and the benefits of its products. We are a member of the executive committee of The Paper Manufacturers Association of South Africa (PAMSA) and a member of Forestry South Africa, both which engage stakeholders on matters of legislation and critical industry issues such as research, land resettlement, skills development, environment, sustainability, and recycling in South Africa.

We are a member of Chatham House, a world-leading source of independent analysis, informed debate and influential ideas on how to build a prosperous and secure world for all.

Chatham House undertakes independent and rigorous analysis with the aim of setting the agenda and shaping policy by encouraging new ideas and forward thinking in international affairs. High-profile speakers from around the world are regularly hosted in a programme of events and conferences. One of the four areas addressed is ‘energy, environment and resources'.

We maintained our membership in the FTSE4Good and JSE SRI global sustainability indices during 2013.

These indices recognise those listed companies which are incorporating sustainability principles into their everyday business practices and provide a tool for investors to assess companies on a broader base. They also provide us with a transparent and evolving global corporate responsibility standard against which we can assess our sustainability performance and progress.

In 2013 we became a member of Corporate Register, a useful and practical tool for benchmarking our sustainability report and performance.

Corporate Register is a global corporate responsibility resources website that hosts a comprehensive directory of corporate non-financial reporting, profiling approximately 50,000 reports across 166 countries.

Communicating with key stakeholder groups

Shareholders and the investor community

Engagement channel Key topics and concerns
  • Formal reporting and accountability systems, processes and structures for the Johannesburg and London stock exchanges
  • Annual general meetings
  • Road shows
  • Investor visits to sites
  • Mondi briefings and presentations
  • Mondi website
  • Announcements
  • Media releases
  • Group reports including integrated and sustainable development reports
  • CDP

Group financial performance issues and meeting our strategic objectives.

Sustainability of the Group and its operations, in particular:

  • safety
  • carbon emissions
  • energy
  • responsible forestry
  • land claims
  • products
  • people
  • water
  • Forest
  • Carbon
  • Supply chain


Engagement channel Key topics and concerns
  • Meetings
  • Policy discussions
  • Conferences
  • Interaction through business organisations
  • Resource utilisation
  • Employment
  • Land claims and restitution
  • Level the ‘playing fields’ for all sectors
  • Local economic development programmes
  • Corporate social investment
  • Licence to operate
  • Industry specific matters


Engagement channel Key topics and concerns
  • Group policies
  • Biennial employee and climate surveys
  • Annual training needs assessments
  • Collective bargaining practices
  • Two-way manager and employee communication
  • Team briefings
  • Dialogue sessions
  • Intranet
  • Internal employee publications and electronic chief executive officer updates
  • Recruitment and retention campaigns
  • Performance development discussions and meetings
  • Leadership conferences
  • SEAT
  • CEPs
  • Employees’ safety and health representatives
  • SD Reports
  • Making a Difference Day
  • Mondi Diamond Awards
  • Job security and wages
  • Career development
  • Employment equity
  • Corporate activity
  • Health and safety sustainability
  • Mondi’s growth and development
  • Business updates
  • Achievements


Engagement channel Key topics and concerns
  • Customer satisfaction surveys
  • Conferences, seminars and exhibitions
  • CDP reports
  • Water disclosure reports
  • Product certification and labelling
  • Customer visits, meetings and field visits
  • Direct contact with customers
  • Chain-of-Custody certification
  • Changing needs of customers and consumers
  • Our products
  • Innovation
  • Responsible forestry
  • Legality and source of raw materials
  • Recycling
  • Resource efficiency
  • Carbon and clean production
  • Waste disposal
  • Health and safety
  • Certification
  • Responsible sourcing and product certification to:
    • exclude illegal wood and deforestation
    • support market credibility
    • help set operational benchmarks and process controls
    • identify product lifecycle impacts

Suppliers and contractors

Engagement channel Key topics and concerns
  • Group contractor and supplier policies
  • New legislation: EU Timber Regulations and US Lacey Act
  • Surveys and questionnaires
  • Preferential procurement programmes
  • Enterprise development programmes
  • Safety and health
  • Quality control
  • Employment practices
  • Business training and support
  • Legality and origin of supplies
  • Supply chain transparency
  • Sustainability requirements

Go to Our supply chain for information on our specific actions during 2013.


Engagement channel Key topics and concerns
  • CEPs
  • SEAT
  • Community forums and annual meetings
  • Local NGOs
  • Site visits and open days
  • Land claims and restitution
  • Participation and FPIC (free prior and informed consent)
  • Benefit sharing and use of natural resources
  • Employment and local beneficiation
  • Mechanisation
  • Local economic development programmes
  • Skills development programmes
  • Sustainability and impact on local environment
  • Corporate social investment/social agreements
  • Environmental impact and rehabilitation
  • Health care, in particular HIV/AIDS

Go to Community engagement at Stambolijski and Świecie mills for highlights of our performance and actions in 2013.


Engagement channel Key topics and concerns
  • Liaison with and technical cooperation with local and international NGOs
  • Direct partnerships and/or projects eg Mondi Wetlands Programme
  • Multi-stakeholder forums
  • Trade Associations (eg CEPI, FSA)
  • TFD
  • FSC™/PEF™ Certification
  • HCV Resource Network
  • SEAT
  • CEPs
  • Site visits
  • Biodiversity
  • Ecosystem values and services
  • Responsible forestry
  • High Conservation Value (HCV) areas
  • Carbon and clean production
  • Water
  • Economic growth
  • Poverty
  • Accountability for natural capital
  • Benefit sharing
  • Human rights
  • Traditional rights and use of natural resources
  • Transparency and traceability throughout the value chain
  • Forest and product certification
  • Food, forests, fibre, fuel and freshwater for all

Academic institutions

Engagement channel Key topics and concerns
  • Research and development
  • Industry-specific training programmes
  • Sector institutes
  • Improved operational practices, for example: biodiversity and responsible forestry
  • Resource efficiency
  • New technology and innovation
  • Forest protection
  • Adaptation and mitigation measures (climate change etc)


Engagement channel Key topics and concerns
  • Group announcements and media releases
  • Interviews and recordings
  • Group reports
  • Site visits
  • Financial results
  • Corporate activity
  • Environmental issues
  • Marketing
  • Community related topics